SHIPPING AND DELIVERY INFORMATION
ORDER CONFIRMATION
After confirming and paying for your order, it is important to keep an eye out for your order confirmation. This email will serve as a receipt and confirmation of your purchase. It is possible that the email could end up in your spam folder, so be sure to check there if you do not see it in your inbox. If you still do not receive the order confirmation, please feel free to reach out to our customer service team for assistance.
PROCESSING TIMES
Firstly, it is important to note that the orders are processed in the order they are received. This means that the time it takes for an order to be completed and shipped may vary. Additionally, current turnaround times are as follows.
- Samples – within 7 working days
- Digital proofs – within 2 working days.
- Stationery and printed items – up to 2 weeks from sign-off proof completed.
- Acrylic items – up to 1- 3 weeks from sign-off completed.
In addition to personalized items, the processing times mentioned above also apply to non-personalized items. This means that regardless of whether your item is personalized or not, you can expect the same processing times from the moment you place your order. This ensures that all orders, regardless of customization, are handled with the same level of care and efficiency.
It’s important to keep in mind that custom orders may have different scheduling requirements, which will be communicated to you at the time of your enquiry. Additionally, our standard schedules may be subject to change during our busiest periods. If you need your order to be expedited, we encourage you to reach out to us before placing your order so we can assess the possibility and any associated costs. We understand that urgent or forgotten items may arise, and we are often able to accommodate these situations with our fast-track service.
SHIPPING INFORMATION
When you place an order with us, rest assured that your purchase will be sent via tracked mail to ensure its safe and secure delivery. We work with trusted courier services such as Royal Mail and Parcelforce, who are known for their reliable and efficient delivery services. Once your order is processed, you will receive the tracking information so you can monitor the progress of your item every step of the way. It’s important to note that most couriers will require you to be present to accept your item, so be sure to plan accordingly.
SHIPPING COSTS
While we understand the appeal of free shipping, there are several factors that make it impractical for us to offer. Each item is individually costed for shipping, and in some cases, items can be combined for a single shipping cost. However, depending on the specific items ordered, customers may incur increased shipping costs. This is because certain items may not be able to be combined without risking damage, or they may have varying weights that affect shipping charges. For example, an A1 acrylic sign and easel would need to be shipped as two separate items within the same consignment. Additionally, we avoid combining signs with on-the-day stationery to ensure that everything is well protected during shipping. If you have any concerns or questions about the shipping costs you’ve been charged, please don’t hesitate to reach out to us for further clarification.
INTERNATIONAL SHIPPING
We provide global shipping to a wide array of countries. However, given the fluctuating nature of international shipping rates, we kindly request that you reach out to us prior to placing your order to verify the shipping costs to your specific international location.