Design
I am unsure about putting in the information, do you have any templates?
Additionally, we understand that some clients may prefer to work with sample templates instead of images, and we are happy to accommodate this preference. We can provide you with a variety of sample templates to choose from, allowing you to simply fill in the necessary information. This option can make the process more straightforward and efficient for those who prefer working with structured templates. Let us know if you would like to explore this option further.
I like one of your designs, can this be amended slightly?
If you are considering a bespoke service, it’s important to reach out to us so we can understand your specific needs and preferences. By discussing your requirements with us, we can provide tailored advice and guidance to ensure you receive a personalized solution that meets your expectations. Our expertise and experience allow us to offer valuable insights and recommendations to help you make informed decisions about your bespoke service. We are committed to working closely with you to ensure the final result aligns with your vision and requirements.
I am looking for a different font and wording, can this be done?
In addition to our bespoke service, we also have a wide range of customization options available to cater to your specific needs. Whether you have a specific font in mind or need assistance in choosing the right one, we are here to help. Our team is dedicated to providing personalized solutions to ensure that you get exactly what you are looking for. Don’t hesitate to reach out to us for more information on our font options and how we can tailor our services to meet your requirements.
Do you offer any other card than quoted? I am looking for a different texture
Yes, we have other varieties of card with different textures and colours. Additionally, please contact us and we can provide the costs to upgrade your chosen items. Furthermore, we can confirm suitability for printing.
Can I have a personalised sample?
We do not personalise sample packs because we have a minimum quantity for each of our items. However, in addition, we understand the importance of seeing and feeling the quality of our products before making a purchase. Therefore, we do offer the option to purchase a none personalised sample pack, which includes a variety of our items. Additionally, this allows you to experience the quality and make an informed decision before placing a larger order.
Orders & Returns
Once I place the order, will I see a proof?
We will provide a digital mock up for every customised item for you to review and approve.
I ordered and noticed a mistake after I signed off the proof, can this be amended?
Please contact us as soon as possible. Additionally, if the item is already in the print or making process, it may not be possible to amend this and would require a further order.
Do you ship overseas?
Yes, we offer this via our ETSY shop only to a selection of countries. Additionally, we do not currently offer international shipping from purchases made from our website.
I’ve ordered my stationery but need a few more, can this be done?
Additionally, our stationery has a minimum order requirement for repeat orders. Therefore, we suggest that when you place your original order, you should order more than you need.
I’ve placed an order and would like to add something, is this possible?
You can add additional items; however, this may delay the shipping of your original order. If you are happy for your original order to be held whilst we complete the additional item(s), we can certainly do this. Alternatively, we can process separately and ship the original order separately.
How long does it take to produce my order?
Generally, all stationery and signs have a 3 to 4 week processing time. However, providing the proof is signed off once received, any delay to your sign off may delay the order. These are guidelines, and if you require an item by a certain date, please contact prior to ordering so we can check. It may also be possible to expedite items quickly; however, we can advise any additional charges for this.