SECTION 1 – GENERAL CONDITIONS

This website is operated by Unique Wedding Supplies. Throughout the site, the terms “we”, “us” and “our” refer to Unique Wedding Supplies. Unique Wedding Supplies offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 2 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Instances where the information provided on our site is not completely up to date. Therefore, it is crucial to verify any information before relying on it for decision-making purposes. Additionally, we make every attempt to ensure that the colours and images of our products are accurately represented on our site, but we cannot guarantee that the display on your computer monitor will be an exact match. As a result, we recommend seeking additional confirmation or clarification when making purchasing decisions based on the visual representation of our products.

SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES

It’s important to note that our company may adjust the prices of our products without prior notice. This is a standard practice in the industry, and we appreciate your understanding. Additionally, we have the right to make changes to our services, including suspending or discontinuing them, without giving advance notice. We want to assure you that we will not be held liable for any inconvenience caused by these modifications or changes. Thank you for your understanding and continued support.

SECTION 4  – ORDER PROCESS

It is important to note that all orders must be paid in full before they can be processed. We recommend ordering enough product, and even consider ordering extra to meet any minimum quantity requirements for future orders. Once your order is submitted, a digital proof will be sent to you for review and approval. We offer three complimentary amendments for typographical or spelling errors, but any further changes will incur additional charges.

It is crucial to promptly review and approve the digital proof to avoid any delays in completing the order. Please be aware that we are not responsible for delays caused by late sign-offs. Any errors in the printed version will only be addressed if they differ from the originally ordered version.

Additionally, please keep in mind that our quotations are only valid for 7 days from the date of the quotation. If you have a specific deadline for your order, we recommend checking with us beforehand to ensure that we can accommodate your request.

SECTION 5  – ORDER TIMES

Orders are processed in the sequence they arrive. Here’s a breakdown of our current turnaround times:

• Personalised Proofs: All proofs will be completed and emailed to you within 3 working days for your approval.

• Revisions: Revisions will be finished within 2 working days and sent to you for approval.

• Printed Items: Expect delivery between 1-3 weeks from the date of your order and after sign-off.

• Acrylics: These will also take up to 1-3 weeks from the order date and after sign-off.

Please keep in mind that custom orders, including bundles and personalised designs, follow their own timelines. If you need an item by a specific date, kindly let us know before placing your order so we can accommodate your request. If we don’t receive prior notice, we’ll do our best to meet your desired date, but we can’t guarantee it. We’ll provide updates during your inquiry as well.

Please note that these timelines may adjust during peak busy periods. If you need faster delivery, feel free to reach out to us before placing your order. We’ll let you know if it’s possible and inform you of any associated costs.

Emergency or Rush Orders

We’re happy to support emergency or rush orders! Just reach out to us before placing your order with the item and date you need, so we can confirm if it’s feasible. Do keep in mind that an additional charge might apply in some cases.

SECTION 6  – SAMPLES

We believe in providing a wide range of options for our customers. However, it is important to note that our samples are not tailored to specific requests.

SECTION 7  – CUSTOM ORDERS

We offer a custom design service and the price depends on the complexity of the design and the time required.  Furthermore, the price charged is for the design only and not for the associated product. In addition, payment in full is required before we provide this service.

SECTION 8 – COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

Artwork, text, fonts, and images are copyrighted to Unique Wedding Supplies and remain the property of Unique Wedding Supplies. Moreover, under no circumstances can these designs be reproduced or distributed without permission.

SECTION 9  – SHIPPING

Firstly, all our products are sent via tracked mail.  Secondly, under 2kg are shipped via Royal Mail and over 2kg are shipped via Parcelforce 48 which includes full insurance up to the item(s) value.

In addition, we do not expect any item to be missing however upon delivery, please ensure you check your contents thoroughly on arrival and notify us within 24 hours if an item is missing. Moreover, any notifications after this time will not be considered.

Lastly, all our items are packaged carefully and marked as fragile, and we cannot be held liable for loss or damage in transit.

In the unlikely event, an item arrives damaged, please highlight this to the relevant courier and request a damage report.  Additionally, All couriers will permit you to check items upon delivery. Furthermore, Any damage must be reported to us together with the courier report within 48 hours of receipt of order together with photos of damage, exterior packaging, and interior packaging photos.  Moreover, We may require the item to be returned to us in order to process a claim with the shipping provider. Subsequently, We will then issue a replacement item.  Furthermore, any claims made after the above period will not be considered.  Additionally, we do not offer a refund for items damaged in transit.

Conversely, we are not responsible for items once they leave our control and cannot be held liable. However, any delays are solely the responsibility of the shipping provider and as such should be dealt with directly.

In addition, We are not liable for any incomplete or inaccurate address or should you not be present to accept delivery. Similarly, We are also not liable for any delays in receiving your item if you are not present to accept delivery.

SECTION 10  – CANCELLATIONS AND REFUNDS

– Firstly, for any personalised items, we do not accept any cancellations or refunds.
– Should you order and discover you have made a mistake, we recommend to contact us within 24 hours. However, we cannot guarantee it can be amended, and there may be a small fee applicable should we be able to do this. Once we receive an order, if we are unable to amend it and you decide to cancel, no refund is applicable.
– For any non-personalised items, we will only refund provided the item is returned to us at the buyer’s expense in the same condition it was dispatched. Additionally, any request must be notified to us within 24 hours of receipt. Any requests after this time will not be considered.
– Any agreed refunds are paid within 14 days excluding your bank processing time.

SECTION 11 – PERSONAL INFORMATION

Additionally, your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see PRIVACY POLICY.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions. This may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Furthermore, we reserve the right to correct any errors, inaccuracies, or omissions. We may also change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 – SERVICES YOU ARE PAYING FOR

Unique Wedding Supplies is a graphic design company specialising in the creation of wedding, event, and corporate stationery and signage designs. When you place an order with us, unless the item is an accessory designed to complement your main design, the price per item includes the design as well as any revisions or customisations you may require. We will present the design for your approval once we have finalised your customisations and modifications based on the paid design.

Upon receiving your approval of the final design, we will commence production of your items using your selected materials, which may consist of card, acrylic, foam board, mirrored acrylic, glass, or aluminium, at no extra charge. Our fees are strictly for the design, customisations, and any necessary amendments. Therefore, if you decide to cancel your order after the designs have been completed, we regret to inform you that we cannot offer a refund, as considerable time and effort from our designers will have been invested in creating your chosen designs, which are non-refundable.

We will dispatch your completed stationery or signage with full insurance coverage. In the event of damage or loss during transit, we will replace the items at no additional cost, provided that there is sufficient time to finalise your design prior to your event. Should it be determined that this deadline cannot be met, a full refund will be issued in accordance with Section 10 of our terms and conditions.