Thistle and Sage Guestbook sign

For shipping within mainland UK, we use Royal Mail or Parcelforce tracked 24 or 48 services. While these services aim to deliver within 24 or 48 hours, please understand that this timeframe isn’t guaranteed by the postal service. We can’t control any delays, so we won’t be able to take responsibility if your item doesn’t arrive within the 24 or 48-hour time frame.

Additionally, if your shipping address is in a very rural area, please note that delivery may take up to 72 hours due to the postal service’s logistics. Again, we appreciate your understanding that we can’t be held accountable for any late deliveries.

We’re excited to let you know that we ship internationally to a wide range of locations! Since shipping rates can change, please reach out to us before placing your order to confirm your location and get the latest shipping rates and carrier information. You’ll receive shipping rates directly from the provider, allowing you to choose your preferred shipping method.

Please remember that our printing timelines in Section 5 of our terms and conditions do not include shipping times. We always recommend ordering well in advance. While we can handle emergency orders, we cannot guarantee specific shipping times.

Keep in mind that buyers are responsible for any Customs or Tax charges, and we cannot be held accountable for any delays caused by Customs.

We ship via Royal Mail or Parcelforce Worldwide. Once your package arrives in your country, it will typically be handed over to a local courier, such as USPS in the USA or Australia Post, and the tracking number will seamlessly transfer to them.

All shipments will require a signature upon delivery, and packages will not be left unattended.

For international shipping, we kindly ask for a full postal address, email, and a local phone number for customs paperwork.

Rest assured, we’ve shipped thousands of items overseas, and you can expect to receive your package within an average of 5 to 10 days, depending on your location. We’re here to provide a smooth experience!

Before we package and ship your items, we conduct a thorough quality check and photograph each one for insurance purposes.

We understand that issues in transit can occasionally arise, especially during busy seasons. We kindly ask that you follow the procedure outlined below, which is also available in Section 9 of our terms and conditions.

Upon delivery, please inspect and open the package. If you notice any damage to the outer packaging, take a photo and request to open it in front of the courier.

If you find any damage after opening the package, please follow these steps (also detailed in our terms and conditions):

1. Take clear photographs of the damage, both close-up and from a distance to provide context. Capture images of all packaging, including any marks or damage, no matter how small.

2. Contact us immediately to report the damage and include the images, as claims are time-sensitive. We must be notified within a maximum of 48 hours; after that, we may be unable to assist you.

3. Once we have all the necessary information, we will promptly create an emergency replacement order, typically within 48 hours, depending on the item.

4. A full refund will only be issued if we determine that we cannot replace the item in time for your event date.

As stated in our terms and conditions, we are not responsible for items damaged in transit. However, we are committed to assisting you in replacing the item while we await the resolution of any claims.

All our items are carefully packed with attention to their fragility. Whenever possible, we use repurposed packaging for smaller items. For our signs, we have custom-made boxes to provide outstanding protection during transit, and all items are placed in protective transparent coverings to keep them clean and safe.

To ensure a smooth tracking experience, please provide both an email address and a phone number for inclusion in your shipping information.

If you’ve received a tracking number, congratulations! Your order is all set for collection.

Just a quick note: tracking numbers can take up to 72 hours to show updates in the courier’s system, and there might be a slight delay between when your order is booked and when it’s collected. We kindly ask that you refrain from contacting us for updates unless there’s been no status change for 5 days, as your order will be in the processing stage. Please remember, we don’t have control over the postal courier’s tracking systems, and we’ll simply direct you to this page. Thank you for your understanding!