Name: Blue Capture the love sign
SKU: 002-CTLS-BSB
Price: 6.99 GBP
Availability: InStock

How to order the Blue Capture the Love Sign

Choose one of five blue Capture the Love sign splashback shades of blue.
Select the desired sign size: A5, A4, or A3.
Choose a foil colour for the text on your sign.
Opt for a stand for your sign, ensuring it is compatible with the selected size (suitable sign sizes are marked on each stand option).
Enter any custom text required (e.g., names and event date).
Add the item to the cart.

Custom options

We understand that our standard template may not be right for your wedding or event styling. However, you may require something different from what we offer as standard, and we are very flexible about that. We are also happy to customise anything to fit your design ideas. Therefore, below is a list of the things that can be customised to your specifications.

Custom Font
Custom font colours
Custom acrylic size
Custom acrylic colours
Custom splashback colour
A mini easel instead of a standard stand on our accessories page.

For any custom designs that differ from our standard template, please contact us, and we can offer a bespoke quotation and advise what is available to you.

Your order

After our team receives your order, we will promptly create a black-and-white digital mock-up of your sign. Subsequently, we will send this mock-up to you for approval before proceeding with the production of your acrylic welcome sign. Additionally, please note that we require your signed approval in order to move forward with the creation process. Consequently, any delay in signing off on the mock-up may result in a delay in the production and shipment of your acrylic welcome sign. Therefore, your prompt attention to this matter will ensure that we create and deliver your acrylic welcome sign to you in a timely manner.

MAINLAND UK SHIPPING

For shipping within mainland UK, we use Royal Mail or Parcelforce tracked 24 or 48 services. While these services aim to deliver within 24 or 48 hours, please understand that this timeframe isn’t guaranteed by the postal service. We can’t control any delays, so we won’t be able to take responsibility if your item doesn’t arrive within the 24 or 48-hour time frame.

Additionally, if your shipping address is in a very rural area, please note that delivery may take up to 72 hours due to the postal service’s logistics. Again, we appreciate your understanding that we can’t be held accountable for any late deliveries.

INTERNATIONAL SHIPPING

We’re excited to let you know that we ship internationally to a wide range of locations! Since shipping rates can change, please reach out to us before placing your order to confirm your location and get the latest shipping rates and carrier information. You’ll receive shipping rates directly from the provider, allowing you to choose your preferred shipping method.

Please remember that our printing timelines in Section 5 of our terms and conditions do not include shipping times. We always recommend ordering well in advance. While we can handle emergency orders, we cannot guarantee specific shipping times.

Keep in mind that buyers are responsible for any Customs or Tax charges, and we cannot be held accountable for any delays caused by Customs.

We ship via Royal Mail or Parcelforce Worldwide. Once your package arrives in your country, it will typically be handed over to a local courier, such as USPS in the USA or Australia Post, and the tracking number will seamlessly transfer to them.

All shipments will require a signature upon delivery, and packages will not be left unattended.

For international shipping, we kindly ask for a full postal address, email, and a local phone number for customs paperwork.

Rest assured, we’ve shipped thousands of items overseas, and you can expect to receive your package within an average of 5 to 10 days, depending on your location. We’re here to provide a smooth experience!

DAMAGE IN TRANSIT

Before we package and ship your items, we conduct a thorough quality check and photograph each one for insurance purposes.

We understand that issues in transit can occasionally arise, especially during busy seasons. We kindly ask that you follow the procedure outlined below, which is also available in Section 9 of our terms and conditions.

Upon delivery, please inspect and open the package. If you notice any damage to the outer packaging, take a photo and request to open it in front of the courier.

If you find any damage after opening the package, please follow these steps (also detailed in our terms and conditions):

Take clear photographs of the damage, both close-up and from a distance to provide context. Capture images of all packaging, including any marks or damage, no matter how small.
Contact us immediately to report the damage and include the images, as claims are time-sensitive. We must be notified within a maximum of 48 hours; after that, we may be unable to assist you.
Once we have all the necessary information, we will promptly create an emergency replacement order, typically within 48 hours, depending on the item.
A full refund will only be issued if we determine that we cannot replace the item in time for your event date.

As stated in our terms and conditions, we are not responsible for items damaged in transit. However, we are committed to assisting you in replacing the item while we await the resolution of any claims.

PACKAGING

All our items are carefully packed with attention to their fragility. Whenever possible, we use repurposed packaging for smaller items. For our signs, we have custom-made boxes to provide outstanding protection during transit, and all items are placed in protective transparent coverings to keep them clean and safe.

TRACKING

To ensure a smooth tracking experience, please provide both an email address and a phone number for inclusion in your shipping information.

If you’ve received a tracking number, congratulations! Your order is all set for collection.

Just a quick note: tracking numbers can take up to 72 hours to show updates in the courier’s system, and there might be a slight delay between when your order is booked and when it’s collected. We kindly ask that you refrain from contacting us for updates unless there’s been no status change for 5 days, as your order will be in the processing stage. Please remember, we don’t have control over the postal courier’s tracking systems, and we’ll simply direct you to this page. Thank you for your understanding!

Orders are processed in the sequence they arrive. Here’s a breakdown of our current turnaround times:

Personalised Proofs: All proofs will be completed and emailed to you within 3 working days for your approval.
Revisions: Revisions will be finished within 2 working days and sent to you for approval.
Printed Items: Expect delivery between 1-3 weeks from the date of your order and after sign-off.
Acrylics: These will also take up to 1-3 weeks from the order date and after sign-off.

Please keep in mind that custom orders, including bundles and personalised designs, follow their own timelines. If you need an item by a specific date, kindly let us know before placing your order so we can accommodate your request. If we don’t receive prior notice, we’ll do our best to meet your desired date, but we can’t guarantee it. We’ll provide updates during your inquiry as well.

Please note that these timelines may adjust during peak busy periods. If you need faster delivery, feel free to reach out to us before placing your order. We’ll let you know if it’s possible and inform you of any associated costs.

International Turnaround Times

Our international turnaround times are similar to our standard times. However, we kindly ask you to consider different time zones and the shipping process. Shipping can take anywhere from 5 to 10 days, depending on your location, and there may also be customs delays, which are beyond our control. For more detailed shipping information, please click on this link – SHIPPING INFORMATION.

Emergency or Rush Orders

We’re happy to support emergency or rush orders! Just reach out to us before placing your order with the item and date you need, so we can confirm if it’s feasible. Do keep in mind that an additional charge might apply in some cases.